The challenge
A household worker arrives in a home whose language she cannot read, and every instruction about schedules, hazards and rights is written in a language she does not understand. What the market offers is silent PDF files.
What we built
We chose the format from the constraints: a single file that works offline, with audio embedded, sent on WhatsApp as one attachment and protected by a code.
Conversation goes both ways: phrases the worker taps in her language are spoken in Arabic, and phrases the household taps in Arabic are spoken in hers. Every phrase is translated, recorded and reviewed in advance, because a wrong meaning here is a hazard.
Content was reviewed against applicable regulations, and the guide automatically rejects any work schedule beyond the permitted limit.
The outcome
A practical guide sent in one message that works on any phone and reduces misunderstanding between the worker and the household.
